Course Description: 
Municipalities are complex businesses that deliver hundreds of essential and value add services every day.  Proper identification of a municipality’s service inventory helps illuminate the value of municipal services to residents and is a valuable planning tool.

Learn best practices and the value of identifying municipal services, process requirements for developing a service inventory, the costing methodology for municipal services, internal facing versus external facing services, allocating overhead to external services, and how understanding service priorities is critical in today’s challenging financial environment.

Learning Outcomes:

• Learn how to properly identify a municipality’s service inventory to help illuminate the value of municipal services to residents.
• Learn how to develop and build a quality service inventory using an effective process.
• Learn how to develop an accurate service costing model.
• How to clearly identify both internal facing and external facing services for both transparency and planning perspectives, and to justify value for taxes that residents enjoy each day.
• Learn how to develop the model to accurately allocate overhead costs to end services.
• How messaging, priorities, and the utilization of graphics can help support budget delivery.

Who Should Attend?

A unique professional development experience that has benefit for all municipal staff, including small, medium and large municipalities!

The webinar focus is on the professional development needs of any municipal financial professional and senior executive.

Currently available ON DEMAND

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