Course Description: 
Conflict is prevalent in any organization and overcoming conflict is essential to positive organizational culture. Having a fundamental understanding of conflict resolution is essential for elected officials, municipal executives, and staff.

Effective conflict resolution requires a combination of interpersonal communication and problem-solving skills. Conflict resolution is closely intertwined with effective leadership. This course covers essential skills and strategies to support conflict resolution.

Learning Outcomes:

• Learn the fundamentals of conflict to gain a strong understanding of conflict resolution.
• Learn the skills required to be effective in mediating and overcoming conflict.
• Learn how to effectively overcome conflict as leader.
• Review case studies and identify strategies for resolution.

Who Should Attend?

A unique professional development experience that has benefit for all municipal staff, including small, medium and large municipalities!

Elected officials, CAOs, planners, and finance officers will benefit from having a fundamental understanding and core knowledge of all financial processes.

Currently available ON DEMAND

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