Course Description: 
Learn how performance measurement links into the complex municipal environment, and the use of KPIs and how they further the goals of municipal strategic and business planning.

Learn about the measurement dashboard – KPIs, performance measurement versus performance management, performance strategy, and how understanding stakeholder expectations is key to quality performance management.

Learning Outcomes:

• Learn what performance measurement is and how it works for municipalities.
• What key performance indicators are and how they work in the municipal world.
• Learn about municipal service diversity and the impact on KPIs, as well as the difference between financial versus service delivery KPIs.
• Learn how to improve performance through proper management of measured activities.
• How to develop a performance strategy that links performance measures to service delivery.
• Learn how satisfaction surveys and the budget are linked to performance measurement.

Who Should Attend?

A unique professional development experience that has benefit for all municipal staff, including small, medium and large municipalities!

The webinar focus is on the professional development needs of any municipal financial professional and senior executive.

Currently available ON DEMAND

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